FAQs
Frequently Asked Questions (FAQs)
Q: What is your warranty policy? A: We offer a 1-year warranty on all our products. If you experience any issues within this period, please reach out to us at zencartoria@gmail.com, and we will assist you with a solution.
Q: How do I request a refund? A: To initiate a refund, simply contact us at zencartoria@gmail.com with your order details. We will provide you with the necessary steps to process your return.
Q: Can I get assistance at any time? A: Absolutely! We offer 24/7 customer support. Get in touch via our Contact Us page or by emailing zencartoria@gmail.com for any help you need.
Q: How secure is the online checkout process? A: Your security is paramount to us. We utilize SSL encryption with 256-bit military-grade technology to ensure your personal and payment details are kept secure at all times.
Q: What are your shipping times? A: Once you've placed your order, we aim to ship your products from our warehouse within 3-7 business days. We strive to deliver your order as swiftly as possible.
Q: How can I track my order? A: After your order is dispatched, you'll receive a tracking number via email. Use this number on our website or the courier's site to track your shipment's progress.
Q: Do you provide international shipping? A: Yes, we ship internationally. The delivery window for international orders is typically between 7-14 days.
Q: What payment options do you accept? A: We accept various payment methods, including credit cards and secure online payment services. All available payment methods will be displayed at the time of checkout.
Q: Is it possible to modify or cancel my order after placing it? A: Please email us immediately at zencartoria@gmail.com if you need to change or cancel your order. If it hasn't been shipped yet, we'll do our best to accommodate your request.
Q: What should I do if an item arrives damaged? A: If any item arrives damaged, contact us right away at zencartoria@gmail.com with the order number and a photo of the item. We'll address the issue promptly.
